Returns / Exchanges

We don’t offer returns on non-defective items. Return shipping causes billions of Euros of landfill waste yearly. If you have questions before you purchase email us at info@colorway.ie and we’ll be happy to answer your questions.

We cannot guarantee that every ingredient will work for every person and due to the hygienic nature of our products, we are unable to accept any returns or exchanges, without exception. If an order arrives damaged, please take a photo as soon as possible and send in an email to info@colorway.ie

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@colorway.ie

Shipping returns

To return your product, you should email to info@colorway.ie , we will provide you return address, after you’ll get the address you have to mail the products

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a registered shipping service. We don’t guarantee that we will receive your returned item, please keep your receipt safe until we will confirm returnable product reached our destination.

Need help?

Contact us at info@colorway.ie for questions related to refunds and returns.