We care about your satisfaction and want you to love every purchase from ColorWay.
Returns
Due to the hygienic nature of professional hair products, we’re unable to accept returns of opened or used items, unless the item is faulty, damaged or incorrect.
To arrange a return, please email info@colorway.ie before sending any items back to us. Returned items must be unused, unopened and in their original condition and packaging.
If your order arrives damaged or incorrect, please email info@colorway.ie within 1–2 days of delivery and include a photo of the item and packaging.
Exchanges
We do not offer direct product exchanges. If you would like a different product, shade or size, please return the original item in accordance with our returns policy and place a new order through our website.
Once the returned item has been received and inspected, any applicable refund will be processed to your original payment method.
A new order can be placed at any time and will be processed separately from the return.
Refunds
Once your return is received and inspected, we’ll send you an email confirmation.
If approved, your refund will be processed to your original payment method within 5–7 working days.
Late or Missing Refunds
If you haven’t received your refund yet, please:
1. Check your bank account again.
2. Contact your card provider, some banks may take additional time to process refunds.
3. If you still haven’t received your refund, email us at info@colorway.ie.
Shipping Returns
To arrange a return, please email info@colorway.ie — we’ll provide the return address and instructions.
For change-of-mind returns, customers are responsible for the cost of returning the item to us. We recommend using a registered/tracked shipping service and keeping your receipt until we confirm that the return has been received.
Returned / Uncollected Parcels
If a parcel is returned to us following an unsuccessful delivery attempt or because it was not collected from the post office or designated collection point, and no cancellation request was communicated to us, we will refund the cost of the products only once the parcel has been returned to us and inspected. The original delivery charge will not be refunded.
Returned parcels are not automatically re-dispatched. If you still wish to purchase the items, a new order must be placed through our website.
Need Help?
If you have any questions about returns or refunds, feel free to contact us at info@colorway.ie — we’re always happy to help.
